Maria Franzoni Ltd

Overview

Develop a human touch when interacting with others and creating an intuitive sense of what it feels like to make a relational connection where both parties are open in an atmosphere of trust. Genuinely interact with employees, clients, the public and stakeholders - talking 'with them' not 'at them' this is communication at its most effective. The participants will learn the importance of self-awareness, self-management, social awareness and social management in order to create successful bond and win people's trust. These factors are necessary to not only make a 1-2-1 conversation successful but also when addressing a group.

The masterclass covers will include clips of Ruby's interviews, illustrating when she creates a trusting relationship with a guest and when she creates a 'communication car crash.' During the successful interview the interchange is more like watching two people playing great jazz rather than playing each other's pre recorded tapes at each other. Ruby deconstructs both these clips demonstrating moment by moment what she was thinking and what techniques and tools she was using to make the interview work. The masterclass will also include practical exercises such as listening techniques and sharpening intuition to teach the participants how to read other people and understand their intentions under their words. Sharpening intuition helps to develop a sense of what 'feels right' not by merely reading data but by using gut instincts to interpret that data.