Mike gradually discovered and developed the principles and tools used in the workshops as he created three billion pound plus businesses (Firstdirect, Mercury and Egg) – all known as high performance organisations with vibrant cultures and iconic brands.
Firstdirect is one of the highest rated organisations in the world for customer satisfaction and has been consistently so for 21 years.
Mercury grew from a turnover of £900m and a profit of £90m to a turnover of £1.6bn and a profit of £215m in just three years. Mercury was more famous than BT in 1993 (as measured by unprompted awareness of telcos).
Egg was the fastest ever growing new bank in the UK and met its five year targets for deposit growth in just 6 months. Egg for many years had more internet banking customers than any other bank in the world. Egg card was the fastest growing new credit card in the UK since he initial launch of Barclaycard in the 1970s.
Egg confounded all the analysts who said that to achieve the stretch goal set in its IPO document (written in 2000) of achieving profitability in 2001 was simply impossible.
Mike has introduced the principles of high performance to 100s of businesses in the last two years. Read more...
High Performance Leadership involves the creation of an environment which unleashes peoples' energy, creativity, innovation and commitment whilst at the same time being rigorous about managing to stretching performance goals.
Implemented well it gets results way beyond the predictable and it gets them with a speed and ease that can be breathtaking.
The workshop is aimed at:
Leadership teams of companies of any size from start ups to £250m pa Corporates.
Leadership teams of divisions or functions in larger companies.
Most participants are interested in high performance leadership as a way of growing revenues and achieving a bigger scale than they previously thought possible. Some use it to attract the resources they need to get started. For others it is a way to achieve what they want in business without having to trade in their quality of life and finally there is a group who are unsatisfied with their products and services and whose primary aim is to get breakthroughs in quality, customer engagement and customer satisfaction.
Takeaway(Benefit to Client)
An understanding of the principles and tools of high performance
An ability to use some of the tools immediately on issues relevant to the participant